"Actually, I think we're unique in the industry, that we've never had a global outage. 99.999% is unique in the video conferencing industry and if you compare that to an SLA that offers a 99.9% promise it is significantly different, and equates to eight hours of down time in a twelve month period. From an enterprise perspective, from a users perspective, that's a significant difference in the SLA we are able to offer to our customers." Duncan Feakes, Director of Training at StarLeaf